Echoreply
Project Overview
Echoreply helps businesses manage their online reputation by aggregating reviews from all platforms and drafting personalized, brand-aligned responses using AI.
Key Challenges
- •Aggregating reviews from walled-garden platforms with strict APIs.
- •Detecting sarcasm and nuance in customer feedback.
- •Allowing businesses to define and maintain a specific brand voice.
Strategic Solutions
- •Built a modular scraper/API hybrid system to fetch reviews reliably.
- •Used advanced sentiment analysis models to flag critical reviews.
- •Created a 'Voice Profile' configuration for brands to tune the AI output.
Measurable Impact
- •Helped businesses respond to 100% of reviews within 24 hours.
- •Improved average star ratings by 0.5 stars for clients.
- •Automated over 500,000 review responses.
Project Details
- IndustryB2B SaaS
- Timeline4 months
- Team3 members
- RoleBackend Lead
Technologies
ReactNode.jsGPT-4AWS Lambda
Concept Study — In Development