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AI‑Powered Review Management
Duration
4 months
Team Size
3 Members
My Role
Backend Lead
Design Process
Analyzing 10K reviews across restaurant/hospitality brands to understand response patterns and gaps.
Building the NLP pipeline: sarcasm detection, urgency scoring, and brand voice alignment.
Designing for 10-second task completion. Every UI element optimized for mobile speed.
Worked with 20 hospitality brands to train and validate brand voice AI profiles.
Analyzing 10K reviews across restaurant/hospitality brands to understand response patterns and gaps.
Building the NLP pipeline: sarcasm detection, urgency scoring, and brand voice alignment.
Designing for 10-second task completion. Every UI element optimized for mobile speed.
Worked with 20 hospitality brands to train and validate brand voice AI profiles.
User Research
Businesses using Echoreply respond to every review within 24 hours, vs. 34% industry average.
AI-crafted brand-aligned review responses automated within the first year.
Average improvement in star ratings for clients after 90 days of using Echoreply.
Live Prototypes
Interactive high-fidelity prototypes — not screenshots. Click, explore, and experience the product as it was intended.
High-Fidelity Interactive Experience
The ambiance is perfect for late-night working sessions. Their cold brew is strong and the staff actually remembers your name. A rare find in this city!
Decent selection of pastries, but they ran out of the almond croissants by 10 AM. Service was a bit slow today despite not being very busy.
"The ambiance is perfect for late-night working sessions. Their cold brew is strong and the staff actually remembers your name. A rare find in this city!"
Hi Sarah! We're so happy to be your go-to spot for productivity. We'll make sure the cold brew is extra strong for your next session. See you soon!
"The ambiance is perfect for late-night working sessions. Their cold brew is strong and the staff actually remembers your name. A rare find in this city!"
"Decent selection of pastries, but they ran out of the almond croissants by 10 AM. Service was a bit slow today despite not being very busy."
Echoreply Neural v2.1.0
Processing contextual nuances and brand-voice alignment.
Overview
Echoreply helps businesses manage their online reputation by aggregating reviews from all platforms and drafting personalized, brand-aligned responses using AI.
Design Thinking
New review alert -> Sentiment analysis -> AI drafts 3 response options based on brand voice -> One-click publish to platform.
Designed for restaurant and hospitality managers who are always on their feet. The goal was to make reputation management a 10-second task.
Focus on 'Sentiment Visualization'—using color-coded cards and progress bars to show reputation health at a glance.
Visual Identity
Every color is intentional. The palette communicates trust, energy, and precision — chosen through user testing to evoke the right emotional response.
Teal
primary
#14b8a6Deep Teal
secondary
#0d9488Seafoam
accent
#99f6e4Dark Base
background
#030712Typography System
Display / Heading
Body
The quick brown fox jumps over the lazy dog. Efficient design communicates meaning with clarity.
InterAccent / Code
const result = await ai.generate();
JetBrains MonoProblem Solving
Results
Numbers that prove the design decisions made a real difference in the real world.
Helped businesses respond to 100% of reviews within 24 hours.
Improved average star ratings by 0.5 stars for clients.
Automated over 500,000 review responses.